Delivered with Care.

Last updated: 4 November 2026

Shipping, Delivery & Paid Preorders

Order Processing

Orders are normally processed within 2 working days, excluding weekends and UK public holidays.

Order processing includes preparing and arranging the dispatch of your purchase. Processing times may be affected by exceptional circumstances, in which case we will contact you where appropriate.

Delivery

Our delivery service aims to deliver orders within 2 working days after dispatch, subject to the delivery destination, carrier availability and any circumstances outside our reasonable control.

The estimated delivery period begins when your order has been dispatched, not when your payment is made.

Once your order has been dispatched, we will send a shipping confirmation email to the email address provided at checkout, including tracking information where available.

Delivery charges and available destinations will be shown before payment.

Paid Preorders

Products marked as available for preorder are purchased and paid for at the time of checkout.

Preordering reserves a product within the available preorder allocation, subject to successful payment confirmation.

Paid preorders may have an additional waiting period before stock is ready for dispatch, on top of normal order processing.

Preorder products may not be ready for immediate dispatch. The estimated availability or dispatch timeframe will be clearly communicated before the customer completes payment.

Once a preorder becomes available for fulfilment, normal order processing and delivery arrangements will apply, unless otherwise stated at checkout.

If we cannot fulfil your preorder within the agreed timeframe, we will contact you and explain the available options and your applicable cancellation and refund rights.

Order Confirmation

After your payment has been successfully verified, we will send an order confirmation email containing your order details and payment confirmation.

A separate dispatch confirmation will be sent when your order has been shipped.

Delivery Delays

If a delivery is delayed, please contact support@hsheikhlondon.co.uk.

Nothing in this policy limits your statutory rights under applicable UK consumer law.

Contact

For questions about orders, delivery or paid preorders:

support@hsheikhlondon.co.uk

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