Terms & Conditions

Last updated: 2026-10-25

Welcome to H.SHEIKH LONDON. These Terms & Conditions (“Terms”) apply to your use of the H.SHEIKH LONDON website (the “Website”) and to any products purchased through the Website.

Please read these Terms carefully before using our Website or placing an order. By using our Website or placing an order, you agree to be bound by these Terms. Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

1. ABOUT H.SHEIKH LONDON

H.SHEIKH LONDON is a limited company registered in the United Kingdom. Throughout these Terms, “H.SHEIKH LONDON”, “we”, “us” and “our” refers to H.SHEIKH LONDON.

Website: https://hsheikhlondon.co.uk
Email: support@hsheikhlondon.co.uk
Registered office: 71 Burdett Road, London, England, E3 4TN, United Kingdom

2. OUR PRODUCTS

H.SHEIKH LONDON is a hair care brand. Our current product offering includes our Hair Elixir, which is a hair styling product designed to be used as part of your hair styling routine.

We provide product descriptions, photographs and other information on our Website to help you make an informed purchasing decision. We make reasonable efforts to ensure that product descriptions and images are accurate. However, colours and appearance may vary depending on your device or screen settings.

Product availability may change from time to time, and we reserve the right to discontinue or modify products where reasonably necessary.

3. USING OUR WEBSITE

You agree to use our Website lawfully and responsibly. You must not:

• Use the Website for unlawful, fraudulent or malicious purposes.
• Attempt to gain unauthorised access to our Website, systems or databases.
• Interfere with the security or operation of the Website.
• Copy, reproduce, modify or distribute Website content without our permission.
• Use our Website in a way that could damage H.SHEIKH LONDON, our customers or our reputation.

We reserve the right to restrict or suspend access to our Website where we reasonably believe these Terms have been breached.

4. CREATING AN ACCOUNT

Customers may create an account to make future purchases and manage their orders. Creating an account is recommended but is not required to purchase products from H.SHEIKH LONDON. Customers may complete purchases using our guest checkout option.

You are responsible for keeping your account information accurate and maintaining the confidentiality of any account login details.

5. PLACING AN ORDER

When you place an order through our Website, you are offering to purchase the products selected. After placing an order, you will normally receive an order confirmation by email.

An order confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted. Your order will be accepted when we confirm acceptance and/or dispatch your products.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraudulent activity, an obvious pricing error, product availability issues or other circumstances permitted by law. If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. PRICES

All prices displayed on our Website will be shown in GBP (£), unless otherwise stated.

We take reasonable care to ensure that prices are accurate. If we discover an obvious pricing error, we may contact you before processing your order. Any applicable delivery charges will be displayed before you complete your purchase.

7. PAYMENT

Payments are processed through a third-party payment provider.

Payment provider: SumUp

Your payment details may be processed by the relevant third-party payment provider in accordance with its own terms and privacy policy. We do not generally store your complete payment card details. An order may be cancelled or delayed if payment cannot be successfully processed.

8. DELIVERY

We ship internationally. Delivery times and shipping options will be displayed on the Website and/or at checkout.

UK delivery: Standard 3-5 business days; Express 48-hour Express Delivery
International delivery: delivery times vary by destination and are confirmed at checkout and by email.
Shipping provider: Royal Mail

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, customs processing, severe weather, strikes, transportation disruption or other unforeseen circumstances. Once your order has been dispatched, tracking information may be provided where the selected delivery service offers tracking.

For international orders, customers may be responsible for customs duties, import taxes, handling fees or other charges imposed by the destination country.

Customers are responsible for providing accurate delivery information. H.SHEIKH LONDON cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

9. RETURNS

We accept eligible returns within 14 days of delivery. To be eligible for a standard return:

• The product must be unused.
• The product must be in its original condition.
• The product must have its original packaging.
• The protective plastic seal/film must remain unopened and intact.

Because our Hair Elixir is a personal hair care product, once the protective seal has been opened, the product cannot normally be returned for a change of mind or preference. This does not affect your statutory rights where the product is faulty, defective, damaged or otherwise does not conform to your legal rights as a consumer.

Return postage

Customers are responsible for the cost of returning an item unless the item is faulty, defective, damaged or we have sent an incorrect item. We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns that are lost in transit before they reach us.

10. EXCHANGES

We do not generally offer exchanges for change-of-mind returns. An exchange may be offered where there is a manufacturing fault or other confirmed problem with the product, subject to assessment by our customer support team.

If you believe your product has a manufacturing problem, please contact us as soon as possible with your order details and supporting evidence.

11. DAMAGED, FAULTY OR INCORRECT PRODUCTS

If your order arrives damaged, faulty or incorrect. Head over to Customer Help Section.

For further assistance, please contact our customer support team at: support@hsheikhlondon.co.uk

When contacting us, please provide:

• Your order number.
• A clear description of the issue.
• Photographs showing the issue.
• A video showing the issue where appropriate.
• Any other information reasonably requested by our customer support team.

Our team will review the information provided and work with you to determine a fair and appropriate resolution in accordance with your statutory consumer rights. Where a product is confirmed to be faulty or defective, we will provide an appropriate remedy in accordance with applicable UK consumer law.

12. REFUNDS

Where a refund is approved, refunds may take approximately 10–15 business days to be processed following receipt and assessment of the returned item. Once processed by us, the time it takes for the refund to appear in your account may also depend on your bank or payment provider.

Unless otherwise required by law, the original delivery charge will not be refunded for standard change-of-mind returns. Where applicable law requires a refund of delivery charges, we will comply with those requirements.

Refunds will generally be made using the original payment method.

13. CANCELLING AN ORDER

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or dispatched, it may no longer be possible to cancel it before delivery. In such circumstances, you may need to follow our returns process.

Where an order is successfully cancelled after payment has been taken, we will arrange the applicable refund.

Nothing in these Terms removes or limits any statutory cancellation rights you may have under UK consumer law.

14. INTELLECTUAL PROPERTY

H.SHEIKH LONDON owns or has the appropriate rights to use the intellectual property associated with our brand and Website. This includes, but is not limited to:

• The H.SHEIKH LONDON name and branding.
• Our logos and trademarks.
• Product names and branding.
• Website design and layout.
• Product photography.
• Campaign photography.
• Videos and graphics.
• Written content.
• Designs and other original materials.

H.SHEIKH LONDON is a trademarked brand. You may not copy, reproduce, modify, distribute, publish or commercially exploit our intellectual property without our prior written permission.

15. CUSTOMER REVIEWS

Customers may have the opportunity to leave reviews of our products. Reviews should be honest and based on the customer’s genuine experience.

We reserve the right to remove or refuse reviews that are unlawful, fraudulent, abusive, misleading, offensive or otherwise inappropriate. We do not guarantee that every review submitted will be published.

16. CUSTOMER PHOTOGRAPHS AND CONTENT

We respect our customers’ content and privacy.

We will not repost, publish or use customer photographs, videos or other user-generated content for our marketing purposes without obtaining the appropriate permission. If we wish to use your content, we will request permission before doing so.

17. WEBSITE CONTENT

We make reasonable efforts to ensure that the information on our Website is accurate and up to date. However, we do not guarantee that all Website content will always be completely accurate, current or free from errors.

We reserve the right to update, change or remove Website content, products, prices or features where reasonably necessary.

18. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites or services. These may include payment providers, delivery services, social media platforms or other external services.

We are not responsible for the content, availability, security or privacy practices of third-party websites. Your use of third-party services may be subject to their own terms and policies.

19. WEBSITE AVAILABILITY

We aim to keep our Website available and functioning correctly, but we do not guarantee that the Website will always be available, uninterrupted or free from errors.

We may temporarily suspend or restrict access to the Website for maintenance, security, updates or other operational reasons.

20. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

We are not responsible for losses that could not reasonably have been anticipated or for circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

21. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control. This may include, but is not limited to:

• Severe weather.
• Natural disasters.
• Strikes or industrial action.
• Transportation disruption.
• Customs delays.
• Government restrictions.
• Technical failures.
• Internet or telecommunications failures.
• Other unforeseen events.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, Website, products or legal requirements. The latest version will be published on this page, together with the date it was last updated.

Any changes will apply from the date they are published, subject to applicable law.

23. GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms or your use of the Website will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply.

24. CONTACT US

If you have any questions about these Terms & Conditions, an order, a return or a product, please contact us:

H.SHEIKH LONDON
Email: support@hsheikhlondon.co.uk
Website: https://hsheikhlondon.co.uk
Registered office: 71 Burdett Road, London, England, E3 4TN, United Kingdom
Company registration number: 17013743

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